- You need to provide accurate business and contact details.
- Make sure to follow all local, state, and federal laws related to running your business.
- Verify your identity and bank account for payouts.
- Agree to the platform’s terms of service.
- Only list products that are legal and allowed on the platform.
- Give clear, honest, and complete descriptions of your products, including:
- Price
- Condition (new/used)
- Images
- Shipping timeframes
- No counterfeit, infringing, or prohibited items allowed.
- Clearly show item prices, taxes, and shipping fees.
- Stick to fair pricing policies (no price gouging).
- Use the platform’s secure payment gateway.
- Payments are usually held until the order is confirmed or delivered.
- Ship orders within the promised timeframe.
- Use reliable and trackable shipping methods.
- Clearly communicate estimated delivery times.
- Update tracking information promptly.
- Respond to customer inquiries within 24–48 hours.
- Handle disputes and returns in a professional manner.
- Offer return, refund, and exchange policies that align with platform rules.
- Follow the platform’s guidelines for returns and refunds.
- Issue refunds promptly once you receive the returned goods (if applicable).
- Clearly communicate return instructions to customers.
- Don’t manipulate reviews or offer incentives for positive feedback.
- Accept and respond to negative reviews in a constructive way.
- Avoid posting fake reviews.
- No spamming or misleading advertising.
- No abusive or threatening communication with buyers or support staff.
- No use of bots or automated systems to gain unfair advantages.
- Protect buyer data and comply with privacy laws (like GDPR, CCPA).
- Don’t use buyer data for unsolicited marketing or share it with third parties.
- If there are repeated violations, you might receive warnings, face a temporary suspension, or even get permanently banned.
- Merchants have the right to appeal decisions or ask for a review of any actions taken on their accounts.
- It’s up to merchants to report and pay their taxes.
- Make sure that all your products and business practices are in line with the relevant laws.